We do not offer a satisfaction guarantee on any of our products, but we can offer advice before you purchase if you are not too sure about what you want. Our advice is based on product knowledge and tips from you about what you want from a toy, but please be aware, it is no guarantee that you will love it as we are all different in our wants, needs and desires.


In the case of a faulty product, it will be replaced with an identical product or, if you choose, a product of the same value. If this option is not viable we will provide you with a refund for the total value of the faulty product.

Please note that we test each product before we ship them to ensure they do in fact work so we recommend a few things to try before writing off your toy as faulty. Before returning your toy, please check out the tips below…

What is your return policy?

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men’s Wear

Lubes, massage oils, condoms, and body paints are also not returnable.